Resume & Professional Experience

Conducted in-depth vehicle technology demonstrations during customer deliveries, ensuring customers fully understood vehicle features, infotainment systems, driver-assistance technologies, and connectivity features.

Supported the sales team during test drives by explaining vehicle performance, safety, and technology features in a clear, customer-focused manner.

Served as an internal resource for new vehicle technologies, assisting customers and team members with advanced infotainment, connectivity, and electric vehicle features.

Collaborated with the sales team to deliver an exceptional customer experience and contributed to strong Customer Satisfaction Index (CSI) performance.

Assisted with home vehicle deliveries across the tri-state area, providing a consistent customer experience outside the showroom.

Onboarded and trained new sales associates and Vehicle Technology Specialists on product features, vehicle systems, and customer delivery procedures.

Provided electric vehicle product training to sales associates and Vehicle Technology Specialists, covering charging, vehicle systems, and customer ownership features.

Participated in interviewing prospective Vehicle Technology Specialists, providing candidate feedback and recommendations to management.

Performed post-service quality control test drives to verify vehicle performance, safety, and repair quality prior to customer delivery.

Assisted with automotive photography for vehicle listings across online platforms.